Public Sector and Human Services

County Office Quality Assurance Review

This sample program review package for one fictional county child welfare office includes a 25-item case review instrument in Excel that scores 60 reviewed cases and a 10-page review report written the way a state quality assurance unit would write it.

Sample data. All names, organizations, and figures are fictional.

County Office Quality Assurance Review: OverviewOpen larger image

About this sample

The workbook holds the review instrument, an item guide, the ratings for 60 sample cases with drop-down rating codes, and a summary sheet that calculates item results, outcome ratings, and results by case type and unit, with charts. The performance standard is an input cell, so a reviewer can see how the results change under a different threshold.

The report covers purpose and scope, sampling and review method, a county profile tied to the companion child welfare dashboard, findings by outcome area with charts and short case pattern examples, strengths, areas needing improvement, and a program improvement plan with goals, action steps, measures, owners, and target dates. It is written in plain public administration language for county and state program leadership.

What it includes

  • Case review instrument with 25 items in four outcome areas and rating drop-downs
  • Ratings log for 60 sample cases with automatic outcome ratings for each case
  • Summary sheet with item results, outcome results, results by case type and unit, and Excel charts
  • Comparison with the prior review for every item
  • 10-page report with method, findings, charts, and case pattern examples
  • Program improvement plan table with goals, action steps, measures, owners, and dates

Screenshots

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